"We are delighted with the whole experience, arranging a staff customer service workshop. The initial consultations were friendly but professional and the delivery of the course was faultless. More importantly the response of our staff was very impressive and they felt invigorated and eager to put the lessons into practice. We are now planning to repeat the workshop for other departments who we feel can gain from the experience."
Mark Parrett, Director at Eastwell Manor
"We chose the college because of their high quality account management. The Business Development Team has been exceptionally helpful at all times throughout the duration of the NVQ courses. With the organisation of tailormade Customer Service training courses, we received an excellent tutor, who visited us prior to the training to assess our needs. The opportunity to train has been an excellent benefit for the staff, giving them another qualification to add to their CVs as well as making them think about their role within the company, which will increase productivity."
Mary Seymour, Office Manager at The London Golf Club.
"The college offers a flexible service that is customer centric. Our staff have been able to achieve nationally recognised qualifications which have enabled them to develop personally and professionally. They offer a cost effective approach to delivering Learning and Development."
Sam Clark, Learning and Development Facilitator at Medway PCT.
"Our managers and staff are always pleased with the relationship and the support from the team. The feedback is consistently really good and we look forward to continue working together. The impact on our business has been that we now have trained and competent staff able to deliver a high level of care and service to the Citizens of Kent. It also enables us to meet with the care quality commission requirements."
Andrea Cahill, Training Manager ALRT (Adult Learning Resource Team) at KCC.
"They appreciate the needs of our business and are able to work around our busier times therefore creating as little impact to our service delivery as possible. Running the Customer Service course has validated the skills our staff have and allowed them to realise their knowledge base. It has raised the profile of our customer service centre and contributed to our continuous improvement of the service we deliver."
Denise Claxton, HR Adviser at Town & Country Housing Group.
