All request should be made to Student Services in writing, explaining why a refund/rebate is needed.
Student Services will need to investigate the request and if valid will need to raise a refund request form found on the Finance web on the college Intranet.
All boxes should be completed and authorised by the relevant Curriculum leader and Student Services Manager.
Once completed the necessary adjustment/credit needs to be carried out on the students record in Unit E, ie the value that needs to be refunded has to be posted to the students record, this will come across the interface on to the Finance (Symmetry) system providing the imputer remembers to post the charge.
Once above is completed all authorised documents and correspondence should be forwarded to Finance to raise the necessary cheque. Where refunds need to be made to a credit card please provide details, card number, cvv number on rear of card, expiry date and start date where applicable.
This is applicable where a student has paid his/her fees in full and we need to refund them for been overcharged, course cancelled, or switched to another course where less fees are applicable.
Where a payment is to compensate for errors caused by the college that should be processed by completing a non supplier requisition form, also available on the Intranet.
